Refund Policy

Because all of our skincare products are personal-use items, all sales are final and cannot be returned or exchanged.

If your order is marked as delivered but hasn’t arrived, please contact your delivery carrier to file a claim, as we are not responsible for lost or stolen packages.

Please double-check your shipping details before completing your order.
We are unable to resend packages with incorrect addresses or to locations with repeated delivery issues.

If you have any questions or concerns about your order, we’re happy to help, just reach out to hello@rutina.skin